Information Technologist 2

Job Title: Information Technologist 2
Requisition #: 736203-09242024
Primary Location: Ohio-Franklin County-Columbus
Work Location: 855 W. Mound Street, 43223
Bargaining Unit/Non-Bargaining: Bargaining Unit
FLSA Status: Non-Exempt
Schedule: Monday-Friday, 8:00am-5:00pm. Hours based upon agency need
Minimum Starting Salary: $19.12/per hour
Posting Start Date: 09/24/2024
Posting Close Date: 10/04/2024 at end of business/5:00pm EST*

How to Apply:

Email your updated resume to fccshr@fccs.us.
*Submissions received after the Posting Close Date will not be considered.

Who We Are:

Franklin County Children Services (FCCS) is a large, metropolitan child welfare agency with more than 300 caseworkers and 400 support staff members dedicated to child protection and family stability. FCCS believes in investing our time and resources to attract and hire an engaged, talented, and diverse workforce that is committed to protecting children by strengthening families.

What You Will Do – Essential Duties and Responsibilities:

Employee installs and maintains desktop computer system and connectivity to the infrastructure, local and wide area networks throughout the agency; analyzes and troubleshoots the performance issues of the desktop; coordinates information between end-users and IT staff to maintain a fully functioning desktop; documents issues and processes to isolate a component of failure before escalating to a senior technician.

• Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and software problems; consults with users on possible solutions. Closes tickets/requests and updates other needing tracking mechanisms timely. Deploys and installs approved hardware/software. Completes computer imaging and reformatting hard drives. Provides strong customer service focused on clear communication and timely follow through.
• Provides maintenance and documentation support to agency employee and associates; enters meta-data into repositories (such as Ticket system, MACI); troubleshooting of “Help Desk” support calls as it pertains to designated connectivity, hardware, and software. Performs loading validation of software; executes unit or system test scripts; provides maintenance support for application software; develops, organizes, files, and maintains platform specific documentation.
• Generates enhancements for existing infrastructure, software, or database systems in compliance with specifications and standards; creates and/or modifies program modules; creates database diagrams; writes standard queries; writes test cases and/or scripts for unit and systems testing; verifies unit and system test results to ensure software is producing desired results. Participates in IT advanced training/certification, supervisory conferences and other department/agency meetings as needed.

What We Offer You:

• Hiring Bonus up to $1,500
• Quality, Low-Cost Medical, Dental and Vision Insurance
• Generous Vacation, Sick and Personal leave accruals and 11 paid holidays
• Retirement Pension through the Ohio Public employment Retirement System
• 457(b) retirement savings plan through Ohio Deferred Compensation
• No Cost Life Insurance Coverage up to $50,000
• Tuition Reimbursement
• EAP Program
• Additional raises over the next three years (based on continuous service)
• A true hybrid working environment!
• Personal and Financial Wellness opportunities through the Franklin County ThriveOn Program
• More!

What will make you successful:

Minimum Qualifications:

• Education: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience.
  AND
• Experience: Minimum 18 months combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 months related work experience.

Preferred Qualifications:

• Two yrs. PC based applications with all standard office productivity tools, network print management exp. Experience in any combinations of the following: Service Now, Remedy, Altiris, Help Desk authority.
• A knowledge of basic IT Identity management and IT security processes, configuring upgrading or installing ERP client-based application components (examples include AX, .net, Doc-u-sign, and other Microsoft products). Strong communication skills both verbal and written.

TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT:

• Technical troubleshooting annual certifications (examples include CompTIA, A+ Network + and Security+, ITIL foundations, Kepner/Trego IS/ IS Not technical trouble shooting or other advanced certifications)
• Certification or Licensure: A valid Ohio Driver’s License, automobile, and automobile insurance that is in compliance with Franklin County Children Services policy is required for travel. Travel can occasionally include out of state travel which may require airline travel.

Supervisory Responsibilities:

• None

AMERICAN WITH DISABILITIES SPECIFICATIONS

Physical Requirements:

• Ability to operate standard office equipment in the performance of job functions (e.g., telephone, calculator, printer, scanner, microfiche, computer, copying machine, automobile, fingerprint equipment).
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to occasionally lift and move objects weighing 10 – 15 lbs.
• Occasional pushing, pulling, kneeling, reaching, and standing.

Work Environment: Typical office environment.

ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. Franklin County Children Services is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

To learn more about FCCS, please visit our careers page at www.fccs.us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.