(A) The PCSA shall develop and implement written policies for
receiving, reviewing and resolving:
(1) Complaints from parents, custodians, legal guardians, foster
parents, kinship care providers, applicants or providers of approved
adult-supervised living arrangements, adoptive applicants, adoptive
parents, and children concerning the provision of services; and
(2) Appeals by alleged perpetrators who disagree with the PCSA
disposition/resolution of a report of child abuse or neglect.
(B) PCSA grievance policies shall, at a minimum, identify the
following information:
(1) Operational procedures for conducting grievance review
hearings;
(2) The office or individual(s) involved in conducting grievance
review hearings.
(a) The office or individual(s) cannot be directly involved in the
assessment or investigation of the incident or the approval of the case
disposition; and
(b) The office or individual(s) must have the authority to
overturn the case disposition.
(3) Reasonable time frames for requesting a grievance review
hearing, conducting the grievance review hearing and issuing a decision;
(4) The method by which the PCSA will provide and communicate the
grievance policies to individuals who are hearing or visually impaired
or speak a language other than English.
(C) Notice of the right to appeal the case disposition and the
method for filing an appeal shall be provided in writing to the alleged
perpetrator at the time of the official notification of the case
disposition.
(D) Written copies of the PCSA grievance review hearing policies
shall be provided to an individual within three working days of the
request being made.
(E) When an appeal of a PCSA disposition/resolution of a report of
child abuse or neglect is heard and the PCSA changes the original
disposition, the PCSA shall update central registry information
according to procedures contained in rule 5101:2-35-16
of the Administrative Code.
